Frequently Asked Questions

Below you’ll find a collection of common questions our customers ask.

If you still can’t find what you’re looking for, reach out,

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Product Information:

We’re proud to say that BiotiQuest® products are 100% manufactured in the USA from product development all the way down to the packaging. Our incredible strains are produced by our partners in Georgia and Wisconsin, and then make their way to our home base in Colorado. That’s where we combine them, encapsulate them and get them bottled and ready for you.

Absolutely! Many of our strains are exclusive and not found elsewhere. We source and isolate these special strains from s from natural sources like fermented foods. Our powerhouse strain, Leuconostoc mesenteries was isolated from Martha’s sauerkraut. Yes, that Martha! She grew the cabbage in her garden several years before starting The BioCollective®. The Biocollective, our source of inspiration, focuses on studying the microbiome in health and chronic disease. Their scientific findings have guided us in creating BiotiQuest.

You’ll love this. Our probiotics are designed to be shelf stable at room temperature up to two years. It’s great for your convenience, especially when you are on the go. However, if you choose to refrigerate them it will extend the shelf life. We think you will love the product so much, it won’t be sitting around long, but the choice is yours if you want to stock up and put them in the fridge.

Yes, we are happy to say our probiotics are vegan-friendly, and our strains are carefully cultivated in non-dairy vegan cultures. Our strain manufacturers are vegan, Halal, and Kosher-certified producers. Additionally, the capsules we use are vegetarian. We understand the importance of providing products that cater to various dietary preferences.

Yes, our products are gluten-free.

Yes, our products are soy free.

Yes, our products are dairy free.

Our products are GMO free.

BiotiQuest® is dedicated to reducing our impact on the planet. We recently made a positive change by eliminating plastic from our product shipping process. Instead, we now use cardboard mailers, which not only provide excellent protection for our products but also eliminate the need for bubble wrap.

At BiotiQuest®, we take great pride in the quality and safety of our probiotics. Rest assured that our strains and finished products are produced in facilities that follow Good Management Practices (GMP). We believe in maintaining the highest standards to ensure the utmost quality and effectiveness of our products.

When it comes to regulatory compliance, our products fall under the framework known as the Dietary Supplement Health and Education Act (DSHEA), which is administered by the FDA. We are proud to say that all of our products are in compliance with DSHEA. This means that we meet the requirements set forth by the FDA for the manufacturing, labeling, and distribution of dietary supplements.

Effectiveness and Results:

At BiotiQuest® we genuinely care about your satisfaction. If for any reason you’re not loving the product, please reach out to us. We offer a 30-day customer satisfaction guarantee. We will gladly provide a full refund. We’re here to help you find a solution that works, even if it’s not one of ours.

When you start taking probiotics its common to experience some adjustments as your body adjusts to the new beneficial bacteria. Don’t worry though, these adjustments are usually mild and temporary. Some possible side effects might include a slight increase in gas or bloating as your microbiome rebalances. You might also notice changes in your bowel movements, such as softer or firmer stools. These effects are generally a sign that the probiotics are doing their job and helping to support a healthier gut.

Remember, everyone’s body is unique, so your experience may vary. If you have any concerns or if the side effects persist or become bothersome, it’s a good idea to consult your healthcare provider. We are here for your every step of the way to ensure your probiotic journey is as comfortable as possible.

When you start using BiotiQuest® probiotics, you can expect positive changes in your gut microbiome. Our probiotics are packed with beneficial bacteria that have the ability to colonize your gut, promoting a healthier and more balanced microbiome.

Through scientific analysis of before and after fecal samples, we have observed significant shifts in the gut microbiome of individuals using our probiotics. These shifts include a reduction or elimination of harmful pathogens and an increase in the population of diverse and beneficial gut bacteria.

By incorporating our probiotics into your daily routine, you're giving your gut the support it needs to thrive. Our products work hand-in-hand with your body's natural processes to promote a healthier gut microbiome, which can have a positive impact on your overall well-being.

So, rest assured that BiotiQuest probiotics are designed to bring about positive changes in your gut microbiome, supporting your digestive health and overall wellness.

You should feel changes in your gut as you begin taking our formulas. That's the point! But you should not have what is typically called a herxheimer (detox) reaction. You want to shift your gut health, and you will notice changes with our products.

We recommend taking our probiotics 15-30 minutes before meals. They work best when paired with the food in your diet, helping to unlock more nutrients and convert excess sugars.

Every person is unique, but we find that most people get great results with two capsules per day. We recommend taking one in the morning before breakfast and one before an evening meal or just before bedtime.

We understand that some of our customers have specific needs and could benefit from multiple BiotiQuest® products. Because we design our formulas as working systems to address different areas of health, we don’t recommend taking them all at once. Instead, we suggest selecting the product that best fits your needs and starting with that.

However, we do have customers who find they need support in more than one area such as metabolism and sleep or metabolism and cardiovascular health. In those cases, we recommend spacing out the intake of different products by at least two hours. This ensures that the working systems of bacteria in each product don’t interfere with each other and can provide optimal support for the specific areas you are targeting.

Each product is carefully formulated to provide unique benefits, so you can choose the one(s) that align with your specific health goals. As always, if you have questions or need guidance on which products to choose, our friendly team is here to assist you. We want to make sure you find the perfect combination to support your well-being.

When it comes to knowing when you no longer need probiotics, it's important to understand that the health of your gut microbiome can be influenced by various factors in our modern lifestyle. Factors such as diet, water quality, and medications can all impact the health of your microbiome. By maintaining a healthy diet, limiting the use of medications, and minimizing exposure to gut-damaging toxins, you can improve the overall health of your gut.

Some individuals find that they start feeling better and don’t require the same level of support as others. They may notice improvements in their digestive health and overall well-being. On the other hand, we also have customers who share with us that they simply cannot live without our probiotics. They experience such positive effects and feel significantly better when they include our probiotics in their daily routine.

Probiotics can be seen as a valuable part of a daily regimen. They provide support for better overall health and act as an added layer of resiliency for your microbiome against occasional poor dietary choices, stress, and environmental factors. Each person’s microbiome is unique and their needs may vary. Some individuals may find that they can maintain a healthy gut without relying on probiotics, while others may continue to benefit from their regular use.

Ultimately, listening to your body and paying attention to how you feel can help guide you in determining if and when you may no longer need probiotics. If you have any specific concerns or questions about your individual situation, our friendly team is always here to provide personal guidance and support.

It's always a good idea to consult your physician or healthcare provider before incorporating anything new into your routine if you have a chronic health condition. They can provide personalized advice based on your specific condition and medical history, ensuring that any decisions you make align with your overall healthcare plan.

That being said, improving gut health through probiotics may benefit your overall state of health. Studies have shown the positive effects of probiotics for many individuals with various health challenges from supporting digestive health during chemotherapy to metabolic and cardiovascular disease. While we cannot make specific claims about the effectiveness of our products for specific conditions that we have not studied, we can share stories and experiences from other customers who have similar health concerns. It's always encouraging to hear how probiotics have positively impacted the lives of individuals facing the daily challenges of chronic health conditions.

If you would like more information or have specific questions about how probiotics may relate to your unique circumstances, please don't hesitate to reach out to us at Contact We're here to provide support, share relevant experiences, and provide information that you may share with your healthcare provider.

Remember, your well-being is important to us, and we want to ensure that you have the best possible guidance and information when considering probiotics or any other health-related decisions.

Probiotics can be safe for children when used appropriately and under the guidance of a healthcare professional. It is always recommended to consult with your child's pediatrician before introducing any new supplements or making changes to their healthcare routine.

Several studies have shown that probiotics can have potential benefits for children, such as supporting digestive health, boosting the immune system, and managing certain conditions like antibiotic-associated diarrhea or eczema.

However, the safety and effectiveness of specific probiotic strains may vary, so it's important to choose a product that is suitable for your child's age and needs.

The dosage and specific strains of probiotics may differ for children compared to adults, as their microbiome and digestive systems are still developing. Your child's pediatrician can provide personalized recommendations based on their age, health status, and any specific conditions they may have

Here’s a good overview article of the pros and cons of probiotics for children

Overall, probiotics can be a valuable addition to your child's health regimen, but remember to consult your pediatrician when it comes to your child's individual needs.

During pregnancy and lactation, it is always recommended to consult with your healthcare provider before starting any new supplements or making changes to your routine. This ensures the best possible care for you and your baby.

It is worth noting that during pregnancy, the mother's immune system is naturally "turned down" to allow for the baby's growth without being attacked. This may make women more susceptible to infections, especially during the first trimester.

However, according to a study conducted by the NIH, probiotics do not appear to pose any safety concerns for pregnant and lactating women. The research indicates that systemic absorption, which refers to the entry of substances into the bloodstream, is rare when probiotics are used by healthy individuals. Furthermore, there is no evidence suggesting an increase in adverse pregnancy outcomes associated with probiotic use.

For more detailed information on this topic, you can refer to the study published by the NIH: Are probiotics safe for use during pregnancy and lactation? - PMC ( Remember, it's always important to consult with your healthcare provider to discuss your specific circumstances and ensure the best approach for you and your baby's well-being.

We do post-production testing on all of our strains and our finished product. Our products are tested by a third-party service that provides a Certificate of Analysis.

When it comes to taking probiotics alongside your current medications, it's always best to consult your physician or healthcare provider. While probiotics are generally safe for most individuals, it's important to consider potential interactions with specific medications.

Research has shown that the bacteria in your gut can have an impact on the metabolism of certain drugs. This means that taking probiotics alongside certain medications may potentially affect their effectiveness or interactions within your body.

Certification and Approval:

At BiotiQuest®, we take great pride in the quality and safety of our probiotics. Rest assured that our strains and finished products are produced in facilities that follow Good Management Practices (GMP). We believe in maintaining the highest standards to ensure the utmost quality and effectiveness of our products.

When it comes to regulatory compliance, our products fall under the framework known as the Dietary Supplement Health and Education Act (DSHEA), which is administered by the FDA. We are proud to say that all of our products are in compliance with DSHEA. This means that we meet the requirements set forth by the FDA for the manufacturing, labeling, and distribution of dietary supplements.

Furthermore, our strains and ingredients have been classified under Generally Regarded As Safe (GRAS) status. This means that they are recognized by qualified experts as being safe for consumption under the conditions of their intended use. We prioritize the safety of our customers and ensure that our probiotics meet the highest standards of quality and regulatory compliance.

If you have further questions regarding our certifications or regulatory compliance, please don’t hesitate to reach out. We’re here to provide you with all the information you need to feel confident and comfortable in choosing BiotiQuest as your trusted probiotic provider.

Specific Instructions and Options:

No worries if you can’t swallow capsules. All of our probiotics come in convenient capsules that can easily be opened. If swallowing capsules isn’t your thing, you can simply open the capsule and sprinkle the probiotic blend on your food or add it to a smoothie. It's all about finding the method that works best for you and makes taking probiotics a breeze.

Products ordered by noon MST usually ship out the same day via USPS. Products normally arrive within 5 business days. USPS/DHL are experiencing shipping delays, and therefore we cannot guarantee normal delivery times. Delivery times are running an additional 2-4 business days to arrive. Priority Mail and Ground shipping times posted at checkout are ONLY an estimate. We cannot guarantee delivery times or offer a refund for late deliveries on Ground or Priority Mail. We are doing everything possible to process your order as quickly as possible. We thank you for your patience.

While heat can have an impact on the efficacy of certain organisms, our probiotic bacteria are fairly heat-tolerant. If your BiotiQuest®product was exposed to temperatures up to 104 degrees Fahrenheit (40 degrees Celsius) for a day or two in the hot mailbox, it should still maintain its effectiveness.

While extreme or prolonged heat exposure may have some impact on the viability of the bacteria, the short-term exposure you described should not significantly affect the overall potency and effectiveness of the product.

It's an important point to mention the potential benefits of probiotics, whether they are alive or even inactivated. Probiotics contain cell wall components that can still provide advantages for the immune system, and this concept is often referred to as "post-biotics."

Even if there is a slight reduction in the number of viable colonies due to heat exposure, the remaining bacteria and their cell wall components can still exert positive effects in your gut. These components can interact with your immune system and contribute to a healthier balance within your microbiome.

So, even if you may experience a minor decrease in the number of live bacteria, rest assured that the probiotic product can still provide beneficial effects. The post-biotic components can support your immune system and contribute to overall gut health.

We have conducted extensive testing to ensure the shelf stability of our products for up to two years. Each batch is produced with a specification of colony-forming units (CFUs) approximately 20% higher than the count stated on the bottle. This allows for any potential loss during shipping or exposure to less-than-ideal conditions, such as heat.

At BiotiQuest, we strive to provide you with the highest quality probiotics to support your well-being. If you have any further concerns or questions about the specific product you received, please feel free to contact our dedicated customer support team. We're here to assist you and provide the necessary information.

Instead of samples, we offer a full 30-day guarantee! Why? Because although the shift in your microbiome begins in the first week, most of our customers really begin to notice changes in how they feel around their third week of use. As such, we believe a full 30-day supply is the best way to get an idea of how our probiotics will make you feel. We’re so confident you’ll love it that if you don't see an improvement in how you feel after taking a whole bottle, we'll issue a full refund.

Yes, BiotiQuest offers discounts for seniors, the military, and people with chronic conditions. Additionally, customers can subscribe at checkout to save 10% every month.

International Shipping Discontinuation:

Our decision stems from several factors:

1. Customs Challenges: Shipping internationally often involves navigating complex customs regulations and processes. Unfortunately, we've encountered significant difficulties in ensuring smooth delivery across borders, with our product frequently being classified by foreign customs as a medical drug and rejected/returned to us, as well as our probiotics being irradiated by customs scanning equipment, which kills the live bacteria in our products. These challenges not only affect the timely arrival of your orders but also impact the overall customer experience and quality of our product.

2. Capacity Constraints: As a small team passionate about delivering high-quality products and exceptional service, we strive to focus our efforts where we can provide the best experience. Handling international orders demands considerable time and resources, which, regrettably, exceed our current capacity. By prioritizing domestic shipments, we can maintain the efficiency and quality standards our customers deserve. While this decision wasn't easy, we believe it's necessary to uphold our commitment to reliability and customer satisfaction. We're grateful for your understanding and continued support as we work to improve our services.

While we can't provide a definite timeline, we're actively exploring options to enhance our shipping capabilities and potentially reintroduce international shipping in the future. Your feedback and patience are invaluable as we evaluate and implement solutions to better serve our global community. In the meantime, if you are in Canada or Mexico, our products can now be found on Amazon! We will also compile a list of our approved international wholesale distributors here:


If you’re an international health and wellness business interested in carrying our products for your customers, please reach out to us at

Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team.

Community and Support:

By being a part of the BiotiQuest® Community, you will be among health-minded people who love to research the science of health, and exchange and share information regarding the latest information on natural health trends. We love sharing our knowledge on different aspects of health, natural remedies, and our experiences with them.

Everyone who subscribes to any of our products is automatically a part of our community and will receive our monthly newsletter, and anyone without a product subscription can join by entering their email on our website. We also have a community for the Sugar Shift® Challenge, that includes group calls and a private Facebook group, which you can learn more about here.