Frequently Asked Questions

Below you’ll find a collection of common questions our customers ask.

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We recommend taking our probiotics before meals. The formulas work with the food in your diet to make nutrients more available and convert excess sugars. 

Every person is different but we find that people experience the best results from our probiotic(s) when taking two capsules per day. We generally recommend taking one in the morning before breakfast and one with the evening meal or just before bedtime.

BiotiQuest offers a 30-day customer satisfaction guarantee. If for any reason you don’t love our product, please let us know and we will provide a full refund and do what we can to help find a product that will work for you, even if it isn’t one of ours.

BiotiQuest products are produced 100% in the USA from development all the way down to packaging. Our strains are produced by our partners in Georgia and Wisconsin, and then shipped to us in Colorado where they are combined together to make each of our unique formulas, put into capsules, and bottled.

Yes, many of our strains are exclusive strains. We source and isolate our strains from natural sources like fermented foods. Our powerhouse strain, Leuconostoc mesenteries was isolated from Martha’s sauerkraut from cabbage she grew in her garden several years before starting The BioCollective

Our probiotics are designed to be shelf stable at room temperature. Refrigeration will increase the life of the product, but is not required to maintain CFU counts.

Our probiotics change your internal ecosystem, so you may experience changes in your bowel movements while the system is adjusting

Yes. Our products can be combined or taken with other probiotic strains. 

Our strains and finished products are all produced in facilities that follow Good Management Practices (GMP). Supplements are covered by the FDA under the framework known as DSHEA. All of our products are in compliance with DSHEA. Our strains and ingredients fall under Generally Regarded As Safe (GRAS) status. Under sections 201(s) and 409 of the Federal Food, Drug, and Cosmetic Act (the Act), any substance that is intentionally added to food is a food additive, that is subject to premarket review and approval by FDA, unless the substance is generally recognized, among qualified experts, as having been adequately shown to be safe under the conditions of its intended use, or unless the use of the substance is otherwise excepted from the definition of a food additive.

The gut microbiome is under constant assault from the modern industrial lifestyle: food, water, drugs all impact microbiome health. Maintaining and healthy diet, limiting medications and other gut damaging toxins will improve your odds of maintaing a healthy gut and skipping the probiotics. Some people find they feel better and don't need the same support as others. Others report to us that they cannot live without our products and know they will take them long term because they feel so much better when they do take them.   

Yes, our probiotics are vegan, strains are grown on non-dairy vegan cultures and capsules are vegetarian. 

Products ordered by noon MST usually ship out the same day via USPS. Products normally arrives within 5 business days. USPS/DHL are experiencing shipping delays and we therefore cannot guarantee normal delivery times. Delivery times are running an additional 2-4 business days to arrive. Priority Mail and Ground shipping times posted at checkout are ONLY an estimate. We cannot guarantee delivery times or offer a refund for late deliveries on Ground or Priority Mail. We are doing everything possible to process you order as quickly as possible. We thank you for your patience.

BiotiQuest is dedicated to reducing our impact on the planet. We recently removed all plastic from our product shipping by switching to cardboard mailers that keep our product protected without the use of bubble wrap.

We do post production testing on all of our strains and our finished product. Our products are tested by a third-party service who provide a Certificate of Analysis.

It should. Our products are full of “good bacteria” that colonizes the gut and leads to a change in your overall gut microbiome. We have before and after fecal sample analysis that shows shifts in the microbiome, reducing and/or eliminating some pathogens and supporting a broader and more diverse population of healthy gut bacteria.   

All of our probiotics come in capsules that can be pulled open. The powdered blend of probiotic strains can be added to food or a smoothie to make them easier to ingest without swallowing a pill.

Yes! We can send our probiotics all over the globe. A shipping charge applies for all orders outside of the US, although the shipping estimates for some countries that is automatically calculated can be quite high. If you would like to place an international order and the shipping amount seems astronomically high, please reach out to and we can give you a more accurate calculation. Many of our international customers also choose to order in bulk to save on shipping costs.

You should feel changes in your gut as you begin taking our formulas. That's the point! But you should not have what is typically called a herxheimer (detox) reaction. You want to shift your gut health and you will notice changes with our products.  

Consult with your physician. Probiotics are generally safe but research has shown that gut bacteria can alter the metabolism of some drugs. 

We do not offer samples. While the shift in your microbiome begins in the first week, most of our customers really begin to notice changes in how they feel around their third week of use. As such, we believe that a full 30-day supply is the best way to get an idea of how our probiotics will make you feel. We’re so confident you’ll love it, we offer a full 30-day guarantee. Give our product a try, and if you don't see an improvement in how you feel after taking a whole bottle, we'll issue a full refund.

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